How will my ebooks be delivered?
Upon completing your transaction, you will receive two emails. The first will be from me, confirming your transaction. The second will be from BookFunnel and will contain instructions on how to redeem your digital purchase. If your BookFunnel email doesn't arrive within a couple minutes, please check your spam/junk/promotions folder.
If you don't receive the email with your download link, you can get your book from your BookFunnel library at https://my.BookFunnel.com.
I'm having trouble downloading my digital content. Where can I get help?
BookFunnel has an amazing customer support team who will be happy to help you with any technical questions/difficulties. You can contact them at email@example.com.
Where can I read my book?
You can download your ebook on your preferred e-reader, Kindle, Kobo device, Nook, and/or Tablet.
Or you can read on the BookFunnel Cloud Reader and Player. It is supported on the following devices:
- PC, Mac, and UNIX computers.
- iOS 10+ devices (2012 or newer with iOS 10+)
- Android 4.0 devices (2012 or newer)
- Amazon Fire Tablets 2nd Gen+ (2012 or newer)
- Nook Tablets (2014 or newer)
You can also download the BookFunnel app in the Apple and Google Play stores.
Why can't I purchase from my country?
Sales tax requirements vary from country to country and in some territories are restrictive for small businesses. I will continue to evaluate tax requirements and update countries as appropriate.
What is your refund policy?
No refunds for ebooks will be provided as these are instant downloads. If you experience technical difficulties downloading/accessing your ebook, please contact firstname.lastname@example.org.
Refunds for instant download purchases (digital materials) will only be given if you buy a duplicate item. You must email email@example.com within forty-eight (48) hours of the initial purchase to receive a refund.
If your paperback or hardcover shipment is damaged upon arrival, please contact firstname.lastname@example.org to discuss exchange/replacement options.